It's All About The Customer

Customer Service Tips – Go the Extra Mile

Posted on October 1, 2010 by David

This term has its origins during Biblical times. Roman soldiers could ask anyone to carry their sack or equipment for a mile. Jesus said, “And whosoever shall compel thee to go a mile, go with him twain.”

By going the extra mile for your customer, you are doing more than what is expected. You are going above and beyond the norm.

By doing so, your customers will remember you in a positive way and they may be more loyal to you.

If you are finding a tough way to start, watch this video about going over the top.

Make the choice today to go the extra mile. Of course, you can also make the choice that you are just going to sit around and collect a paycheck and not even go the first mile.

I guess those are the folks who don’t need a job.

Posted in Choices, Customer Service, Extra Mile | 2 Comments

You’ve drawn the line – Now what?

Posted on September 29, 2010 by David

For whatever reason, you have drawn your line in the sand. Whether it is a policy violation from one of your employees or a customer who is trying to take advantage of you, you have said enough is enough.

Now, that line has been crossed. What do you do? Do you sacrifice your integrity just so your reputation stays positive?

Seth Godin, blogger extraordinaire, recently published a blog titled “Little lies and small promises” that deals with reputation. There’s always room for flexibility. But at what cost?

What do you stand for?

Posted in Disappointment, Integrity, Policies, Reputation | 2 Comments

Are you singing the Monday blues?

Posted on September 27, 2010 by David

Do you dread going into work today?

Do you long for the weekend?

Do you count the number of days until Friday?

Do you celebrate “hump” day?

Do you need to change your attitude?

Perhaps you need to look at your day the way the Swiss Family Robinson looked at theirs.

Posted in Attitude, Blues, Jungle, Outlook | 2 Comments

It was a simple gesture

Posted on September 24, 2010 by David

We went to his office. He actually came in late that day. As it turned out he was working from home that morning. It was a nice day to be at the office. Lots of folks milling around. Busy, busy, busy.

But on this busy day at the office, he made it a point to find me and make a special delivery. This wasn’t just any delivery. He knew I was bringing my kids to his office so he brought some special trinkets that they were sure to enjoy. A simple gesture on his part? Not really. It was well thought out. It came from a heart that is grateful, and has an infectious kindness that reaches around the world.

What’s a simple gesture you can do today, right now, that will mean the world to someone else? You don’t have to give them tonight’s winning lottery numbers. A trinket, a gift, a hand shake, a thank you . . . it all counts.