Category Archives: Excellence

Customer Service Tips – Be Helpful

Posted on October 4, 2010 by David

This is nothing new. People come in and use you for information then spend their dollars elsewhere. That’s okay. If they keep coming to you asking questions, you keep on providing answers. They trust you. If they start telling their friends and family … Continue reading →

Posted in Business Growth, Excellence, Relationship, Reputation, Reward, Service | 8 Comments

Going through the motions

Posted on September 22, 2010 by David

Do you have your daily routine? Chances are you do. Does your routine include a dose of excellence? Chances are it doesn’t. Sometimes we forget to include excellence in our choices each day. There’s always a choice. For those of … Continue reading →

Posted in Choices, Excellence, Mentor, Routine | Comments Off on Going through the motions

Pay Attention

Posted on February 3, 2010 by David

Details, shmetails. Nitpicking. Demanding. Overcritical. Hypercritical. Choose whatever word you want to describe it. Paying attention to even the smallest detail can result in huge rewards. You don’t do the details to showcase them in the end. The details, nitpicking … Continue reading →

Posted in Customer Service, Details, Excellence, Focused, Nitpicking, Vision, Waldo, Walt Disney World | 1 Comment

"It’s kind of fun to do the impossible."

Posted on December 20, 2009 by David

I put it in quotes for a reason. It’s a quote from Walt Disney. I recently participated in the Disney Approach to Leadership Excellence program at the Walt Disney World’s Beach Club Resort. One of the facilitators of the program … Continue reading →

Posted in Disney Institute, Excellence, Leadership, Pin, Walt Disney World | 6 Comments