Category Archives: Performance

I expected a pin

Posted on April 27, 2011 by David

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible. When I attended Disney’s Approach to People Management, I was expecting another pin. I should have known better. They live … Continue reading →

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments

There are no shortcuts on quality

Posted on March 13, 2011 by David

Nothing against other countries, but it is evident to me that the quality of workmanship of buildings and other structures played a HUGE role in how so many people survived the catastrophic earthquake that hit Japan recently. There were no … Continue reading →

Posted in 31 Day Challenge, Commitment, Overwhelming, Performance, Quality, Remarkable | 2 Comments

And the award goes to . . . .

Posted on November 16, 2010 by David

Having a good day? Having a bad day? Either way, your customers should not know the difference, even if this means you have to give the performance of a lifetime. Tweet

Posted in Bad day, Good day, Performance | 2 Comments