Monthly Archives: April 2011

What do you celebrate?

Posted on April 19, 2011 by David

What are the milestones you celebrate in your business? Is it meeting a sales goal? Is it when you receive praise from one of your customers? Is it personal accomplishments as you watch a team member better themselves?  Are you … Continue reading →

Posted in Celebrate, Loyalty | 7 Comments

It’s not a one time thing

Posted on April 18, 2011 by David

Excellence. It’s not a one time thing. It’s practiced daily. It’s a part of every decision, every action, every plan. For those of you who are the early risers and early readers, what were you thinking when today’s post wasn’t … Continue reading →

Posted in Excellence | 4 Comments

Challenge or opportunity?

Posted on April 17, 2011 by David

Half Empty or Half Full Maybe it’s just semantics. Is the glass half full or half empty? Every day we are faced with challenges. But are we looking at them in a negative way or a positive way? Turn your … Continue reading →

Posted in Challenge, Opportunity | 2 Comments

How can you change someone’s attitude?

Posted on April 16, 2011 by David

In a word? Try frustrated. Somebody calls. They need something. But their regular store doesn’t carry it. The customer complains to us. . . . like we can do anything about it. We don’t own that other store. We don’t … Continue reading →

Posted in Attitude, Customers for Life, Exceed Expectations, Extra Mile, It's All About the Customer | 3 Comments

What do you expect?

Posted on April 15, 2011 by David

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone. Thanks to Lee Cockerell, former Executive Vice President of … Continue reading →

Posted in Expectations, Leadership, Lee Cockerell | 1 Comment