Monthly Archives: October 2011

Shepherd or sheepdog?

Posted on October 6, 2011 by David

In a leadership class last night, a friend brought up a point on the differing types of leadership. He gave a great example. “You can either lead like a shepherd or a sheepdog.” Are you the type that leads gently, … Continue reading →

Posted in Uncategorized | 1 Comment

Conversation Conservative

Posted on October 5, 2011 by David

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading →

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

National Customer Service Week

Posted on October 4, 2011 by David

Did you know about this? By presidential proclamation (and signature) and congressional resolution, the first full week in October has been designated “National Customer Service Week” since it was first enacted in 1992. I have to ask the obvious question. … Continue reading →

Posted in Appreciate, Customer Centric, Customer Service, Great Service, Guest | 4 Comments

Culture

Posted on October 3, 2011 by David

Make your guests sit on the floor, a marble floor at that, and force them to listen for 15 minutes while you show off for them. Yeah, right. They’ll pack the place! You really think that’s what is best? Shoving … Continue reading →

Posted in Uncategorized | 2 Comments

That saxophone isn’t playing music

Posted on October 2, 2011 by David

Do you think your idea is crazy? Here’s one somebody had. Dress up a bug (a caterpillar with a German accent) and stuff him in a saxophone. People will come from all over the world to see it. NEVER underestimate … Continue reading →

Posted in Dreams, Values, Vision | 8 Comments