Author Archives: David

A PSA about your PSA

Posted on December 13, 2011 by David

Not the most flattering picture. But there is nothing glamorous about the message. August 1, 2011. That is the day I was given a book “100 Questions & Answers about Prostate Cancer” by my doctor. A couple of months earlier, … Continue reading →

Posted in Uncategorized | 6 Comments

No thanks, I’ll take second best

Posted on December 12, 2011 by David

I’ll settle for second best. I don’t know anyone that would actually make this statement. Look at it from the other direction. You turn on the “open” sign, switch on the lights and give it your second best. Is this … Continue reading →

Posted in Attitude, Basics, Decision, Love Your Job, Quality Service | 2 Comments

Move all the way to the front please

Posted on December 9, 2011 by David

There is a reason why it’s best to “block and face” and have your shelves fully stocked. And it’s personal. I ventured out the other day to work. Did payroll, filed a few things, printed some reports. It was a … Continue reading →

Posted in Attention to Detail, Common Sense, Details, Hard Work, Performance, Quality Service | 2 Comments

How to make your service legendary

Posted on December 8, 2011 by David

My son got a Kindle for Christmas last year. He has always been a great reader and the Kindle has helped his love of reading mature. A few weeks ago we found his Kindle looking like this. A quick web … Continue reading →

Posted in Customer Service, Exceed Expectations, Performance | 3 Comments

It is the little things

Posted on December 7, 2011 by David

What do you notice about the picture above? I’ll give you a moment. Got it yet? Here’s a hint. It’s something we all learn to do as a child. Yep. I tied my own shoe. If we are constantly reviewing … Continue reading →

Posted in Attention to Detail, Basics, Beginning | 1 Comment