Category Archives: Training

Correction

“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

I hear a train a comin’

No, it’s not a freight train. I left off part of the word. It should read “I hear some training coming.” Most business recognize the value of training when it comes to new employees. There is a formalized process introducing … Continue reading

Posted in Disney Institute, Flash Floods, Formal, Impactful, Powerful, Training | 4 Comments

Go back to the beginning – It’s never too late to restart

It’s a safe bet to say that most of you reading this blog have played the classic Hasbro board games Monopoly or Sorry!. Both games involve starting over for one reason or another. We even have to reset our computers … Continue reading

Posted in Beginning, Customer Service, Focus, Learning, Principles, Starting Over, Tiger Woods, Training | 2 Comments