But what about your staff?

Posted on March 8, 2011 by David

Training can happen anywhere, even in the jungle.

Training is a huge responsibility and a large cost for most companies. Your staff is your greatest asset. If you are treating them well (like treating your customers as guests) then the level of loyalty among your staff should rise.

But some companies do not believe in the value of proper training.

And because of that, they may choose to cut the amount spent on training new hires thinking it will save them money.

W-R-O-N-G!

You don’t give your children a quantum physics book when they are born. They need to be nourished and given tasks that are appropriate for their age and level of development.

The same applies to your employees. Training isn’t a luxury. It is a necessity.

Make sure your staff is trained well and their results will flourish. So will your business.

Day 8 – Have a well trained staff.

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PS. Internet was down this morning. Sorry for the delay in getting out today’s post.

Posted in 31 Day Challenge, Training | 6 Comments

Treat your customers as guests

Posted on March 7, 2011 by David

Everyone is a welcome guest.

Many thanks to Disney Institute for posting this gem. This falls right in line with the theme of this blog.

“While one can argue that many people are unsure of how to treat customers, everyone knows how to treat a guest.”

Yes folks, it is that simple.

That is all.

Day 7 – Treat everyone as a guest.

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Posted in 31 Day Challenge, Guest | 4 Comments

Offer better service

Posted on March 6, 2011 by David

Service that is customer focused

On the way to soccer practice the other night, I passed by a bank that had this sign out front.

“We offer service to meet your goals, not ours.”

IF that is a true statement, then they would be the most popular bank around, right?

I contend that we are not getting the full meaning of their statement.

If their goals focus on 100% customer satisfaction, then they will be meeting their own goals at the same time they are concentrating on their customers.

In simple English, offer better service than your competitor. It’s how you can distinguish yourself in a sea of choices.

Day 6 – Better service

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Posted in 31 Day Challenge, Customer Centric, Goals | 6 Comments

Don’t just do busy work

Posted on March 5, 2011 by David

No time to talk. I'm busy!!

May I have a moment of your time? Are you too busy to read for just a few seconds? Most of these posts take less than a minute of your time.

Most of your customers only want a moment of your time as well. Are you giving them your undivided attention? Or are you so busy doing “stuff” that your customers are afraid to interrupt you?

Do work that matters. And do the work when it matters. Take care of the customer as if they are the only thing that matters.

Day 5 – Are you really too busy?

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Posted in 31 Day Challenge, Customer Centric, Difference, Worker | 4 Comments

How can you make your competitors jealous?

Posted on March 4, 2011 by David

DO YOU SEE RED?

Had a customer shopping with us today. He knew what he wanted so he just stood at the counter and gave us his list. After we got it all for him, he shared a nice revelation that floored me.

He works for another store that is considered our competition. He didn’t have to tell me this. But he did. And for whatever reason I didn’t care why. YEAH RIGHT! I was very curious.

So I asked why. He says our products are better. And he likes dealing with our staff.

I wonder if he’ll get fired if his bosses find out he works for them and buys from us?

A little jealousy should be good for competition, right?

Jealous – feeling resentment because of another’s success.

So if it pushes them to make a positive change, it’s all good.

But I doubt they will do anything about it. And we’ll continue to reap the benefits of their inaction.

Speaking of which, will your inaction on a matter lead to success for someone else today?

Day 4 – Do your best. The others will have to play catch up if they want to compete.

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Posted in 31 Day Challenge, Bottom Line, Brand Loyalty, Quality | Tagged , , | 2 Comments