Monthly Archives: October 2011

De-fence, De-fense

Posted on October 21, 2011 by David

A fence can be used as a decoration or as a boundary. But when do you need a fence? What about a defense? A defense is necessary when there is an offense. Stay with me here. There’s a point. How … Continue reading →

Posted in Business Growth, Competition, Guestology, Uncategorized | 4 Comments

That’s not static you hear

Posted on October 20, 2011 by David

Our relationships are not static. They will change over time as we learn more about the other person. In order to develop relationships, we need to know two things: 1. We need to know ourselves. 2. We need to know … Continue reading →

Posted in Growth, Learning, Relationship, Team | 6 Comments

“Green side up . . . “

Posted on October 19, 2011 by David

A quote made famous by Dick Nunis, then the Executive VP of both Disneyland and Walt Disney World on the night before Walt Disney World was scheduled to open. He was shouting instructions to the hundreds of volunteers laying sod, … Continue reading →

Posted in Consistency | Tagged | 2 Comments

Shutter at the thought

Posted on October 18, 2011 by David

I have a new appreciation for professional painters. HAD to get ours painted. Funny (peculiar) what you will do when faced with a deadline. I climbed an extension ladder and painted the faded shutters. It really was a pane. I … Continue reading →

Posted in Challenge, Change | 7 Comments

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments