Monthly Archives: February 2012

Can you see the road ahead?

So you’ve reviewed your business plan.¬†You’ve picked out a location. You’ve got a marketing plan in place. You’ve hired the right people. Can you see where you’re going? We get caught up in the planning that we sometimes fail to … Continue reading

Posted in Beginning, Business Growth, Determined, Dreams, Execution, Focused, Goals, Progress, Vision | Comments Off on Can you see the road ahead?

Accept the impossible

The sooner you do, the greater you’ll become. Some classify “impossible” as a state of mind. In reality what they are saying is “I don’t think it’s possible. You can’t put a square peg in a round hole.” But you … Continue reading

Posted in Change, Hard Work, Impossible | Comments Off on Accept the impossible

How to complain effectively

A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary. This is a tricky situation but can have huge rewards if done right. If you have unsatisfactory service, who … Continue reading

Posted in Acknowledge, Complain | 2 Comments

No more tears

Occasionally, I depart from the norm of talking about customer service when something profound strikes me. Today is one of those days. Once a month, we sing at a local nursing home/rehabilitation center. One of the residents is Carmen. Carmen … Continue reading

Posted in All You Do Is for Them, Care, Compassion, Hope, Kindness | 5 Comments

Should you let them see you sweat?

Sometimes work is a breeze. You’re hitting on all cylinders. Product inventory is in, customers are happy, sales are up. Life is good. But inside you’ve got butterflies the size of a jumbo jet doing somersaults in your stomach. You … Continue reading

Posted in, Determined, Dreams, Goals, Hard Work, Jeff Noel, Sweat | 1 Comment