Author Archives: David

Do you know where you are?

Posted on May 15, 2013 by David

Sometimes we have to be told. It can be to ground us or to inspire us. And, in a word, it can simply refer to a land mass in the western hemisphere that separates the Atlantic and Pacific Oceans. It … Continue reading →

Posted in Dreams, Encouragement, Inspiration, Meaningful | 2 Comments

Don’t wreck it

Posted on May 14, 2013 by David

As leaders, we often want to “fix” a problem when we see one right in front of us. Instead of fixing, can we turn it into a teaching moment? Handling a situation gently is much better than stepping in and … Continue reading →

Posted in Attention to Detail, Challenge, Cure, Edify, Leadership, Learning, Teaching | 6 Comments

My cow is broken

Posted on May 13, 2013 by David

So what do you do when your cow is broken? On several occasions things didn’t go as we had planned. Either we didn’t have the right equipment or the right things were in the wrong place. Or the job required … Continue reading →

Posted in Adjustments, Challenge, Leadership, Mistake, Teamwork, Unexpected | 3 Comments

It’s the service not the food

Posted on May 12, 2013 by David

Not only were we being trained to be better leaders we also received broad instructions on what to do with it. So it was up to us to figure it out. Fold the placards, place them on each table. Then … Continue reading →

Posted in It's All About the Customer, Learn, Love Your Job, Serve, Service, Thankful, Wow | 6 Comments

It’s simple to feed them

Posted on May 11, 2013 by David

Whether you’re feeding five or five thousand, you still take it and make it simple to make it successful. Pictured above is the small banquet room I helped setup for the 2013 Chick-fil-a Leadercast. I was part of a team … Continue reading →

Posted in Basics, Challenge, Details, Preparedness, Simplicity | 4 Comments