Category Archives: Customer Service

Pay Attention

Posted on February 3, 2010 by David

Details, shmetails. Nitpicking. Demanding. Overcritical. Hypercritical. Choose whatever word you want to describe it. Paying attention to even the smallest detail can result in huge rewards. You don’t do the details to showcase them in the end. The details, nitpicking … Continue reading →

Posted in Customer Service, Details, Excellence, Focused, Nitpicking, Vision, Waldo, Walt Disney World | 1 Comment

Curb Service

Posted on January 19, 2010 by David

When you mention the words “curb service” what comes to mind? Depending on when you grew up you might be familiar with some of the old-fashioned drive in diners that dotted the highways and byways throughout the country. Most small … Continue reading →

Posted in Customer Service, Guest, Listen, Smile, Thank | Comments Off on Curb Service

How can we use senses to work for us? Sight

Posted on January 1, 2010 by David

How much do we pay attention to the senses when it comes to customer interaction? What we smell, what we can feel, what we see, what we taste and what we hear. How can we use the senses to work … Continue reading →

Posted in Customer Service, Show, Sight, Signs | Comments Off on How can we use senses to work for us? Sight

Cannot vs. Can-DO

Posted on December 16, 2009 by David

A few months ago I had the urge to put some of my thoughts on paper. This came about after returning from a trip to the Walt Disney World Resort in central Florida. Sure, I enjoyed the rides, and the … Continue reading →

Posted in Cast Member, Customer Service, Disney Institute, Walt Disney World | 2 Comments