Be good at something.
You have your routine. Wake up, shower, breakfast.
Or wake up, breakfast, shower.
Or breakfast, shower, wake up.
Whatever the order might be, are you going to do something different today that makes you better or that serves your customers better?
Don’t just be different. Make a difference. 🙂
Tweet
For those who are mathematically challenged, that adds up to 100.
A quick internet check shows a few theories of the 10-80-10 rule. Today’s post deals with how your employees get along and affect your business.
The first 10% are the positive minority.
The other 10% are the negative minority.
The remaining 80% are the ones that do their job, rarely complain, and basically blend in with the wallpaper. But, they are moved back and forth, drifting between the positive and negative minorities.
If you are a leader, where do you spend more of your time? A lot of time is probably spent on the negative 10% and keeping the masses from sliding down with them.
With so much energy wasted, what would happen if we tried to focus on the top 10%, directing all of our available resources on bringing the 80% up?
Tweet
Was it filled with hugs and smiles?
If it’s not too weird, offer one or both to your customers today. Literally or figuratively. Your pick.
It could make their day.
Tweet
Line up for a smorgasbord.
You may have had yesterday off. Hopefully, it was spent in some way remembering what the man stood for and what he dreamed of.
Are you going back to work today with a smile or a grudge?
“But David, you don’t know the pressures I face with my job!” I do not profess to have all the answers. It’s All About the Customer is here to remind you to keep your customers in mind in everything you do.
That reminder may come from the outside (me) or the inside (you).
“He who has a merry heart has a continual feast.” Proverbs 15:15
Tweet
Ever notice when something is out of place?
This one may not look wrong weird by itself. But, walking on a nature trail, this one made me scratch my head.
Think your customers notice when something is out of place? They see more than you realize.
Tweet
