Author Archives: David

Why is most service poor at best?

Posted on May 7, 2012 by David

Have we grown accustom to receiving bad service that we no longer are outraged by it? Cellular phone providers, cable companies, banks and most utilities have some of the worst customer service known to man. “Your call is very important … Continue reading →

Posted in Bad Service, Disney Institute, Exceed Expectations, Excellence, Great Service | Comments Off on Why is most service poor at best?

Making it grow

Posted on May 6, 2012 by David

Growth. Some consider it to be the opposite of death. You probably have a plan of growth for your business. At least you should. But what about for yourself? What are you doing to invest in your growth? Tweet

Posted in Beginning, Growth, Investment | 5 Comments

A swing and a miss

Posted on May 5, 2012 by David

If you’re breathing, you’re going to make a mistake. But Dave, if I play it safe, I won’t make some of the mistakes I’ve seen others make. Oh yeah? Well how about this . . . You can’t hit a … Continue reading →

Posted in Mistake, Risk | 7 Comments

Up or down

Posted on May 4, 2012 by David

Do you lead by building up or tearing down? Are you quick to point out the mistakes your team members make? Or do you show them the opportunities where they can improve? You may be talking about the same thing. … Continue reading →

Posted in Hard Work, Leadership, Walter Elias Disney | 2 Comments

Grand marshal or pooper scooper?

Posted on May 3, 2012 by David

I like parades. I like the creativity of the floats. I like the bands that pass by in neat formation. Dignitaries and beauty queens waving from the back seat of a convertible. Are you the type to be the grand … Continue reading →

Posted in Acknowledge, Attention to Detail | Comments Off on Grand marshal or pooper scooper?