A month of Innovation – Day 24

Posted on May 24, 2011 by David
Things are looking up

Things are looking up

“I always like to look on the optimistic side of life, but I am realistic enough to know that life is a complex matter.” Walt Disney

For some reason, which I cannot explain, there seems to be a noted increase in blog visits just in the last few days.

Don’t get me wrong. I’m excited for the increase.

Just curious as to why now. What has changed? The message really isn’t any different than when I started this 1 1/2 years ago. I’m very optimistic. But I’m also grounded in reality to know that there are many forces at work.

Is this a fluke? Or is it the result of careful planning and creative writing?

I’m checking my spam filters and monitoring activity as close as I can. Even so, 4 out of the last 5 days have set records for the number of viewers per day.

Things are definitely looking up here at allforthecustomer.com. I am blessed and humbled by your responses.

Posted in allforthecustomer.com, Consistency, Customers for Life, Effective, Growth, Hard Work | 8 Comments

A month of Innovation – Day 23

Posted on May 23, 2011 by David
Journey Into Imagination

Journey Into Imagination

“There is more treasure in books than in all the pirate’s loot on Treasure Island.” Walt Disney

It’s the time of year when we honor our graduates. Studying is over. Finals are done. Don’t have to worry about those subjects again. Phew.

Or do we?

Hardly a day goes by when we are not challenged by something new. Advances in medicine, technology, fashion, science, etc., should have us constantly learning every day.

How do you stay on top of the latest trends in your business? Are you reading? Are you studying? Are you going back to school?

Seems school never ends. At least the learning shouldn’t.

You can’t afford to let your customers be smarter than you. They might leave you behind.

Posted in Business Growth, Challenge, Customer, Learning, Progress | Comments Off on A month of Innovation – Day 23

What’s stopping you?

Posted on May 22, 2011 by David
What's holding you back?

What's holding you back?

What’s holding you back?

“Somehow I can’t believe there are any heights that can’t be scaled by a man who knows the secret of making dreams come true. This special secret, it seems to me, can be summarized in four C’s. They are Curiosity, Confidence, Courage, and Constancy and the greatest of these is Confidence. When you believe a thing, believe it all the way, implicitly and unquestionably.” – Walt Disney

Posted in Basics, Bottom Line, Business Growth, Confidence, Courage, Walt Disney | 5 Comments

A month of Innovation – Day 21

Posted on May 21, 2011 by David
What's his name?

What's his name?

“I’d rather entertain and hope that people learn, than teach and hope that people are entertained.” —Walt Disney

When I call a business/store/restaurant/other company, I want to know who I’m talking to.

Do you have a script or a greeting you use whenever you answer the phone? Does it include your name? Does it include a clever saying that grabs your caller’s attention?

You only have a few seconds to impress your guest when they call you on the phone. Due to so many choices available to shoppers today, that phone call could be your ticket to a successful year. Or it can be one step closer to failure.

I had a pleasant conversation yesterday from a caller who dialed our number by mistake. Instead of grumbling “wrong number” into the phone and hanging up, we talked about the weather and I told her we were having a sale. She didn’t live in the area but was thankful that I was so nice to her, a total stranger.

If you care to invest that much in a stranger, be sure you are investing at least the same in your regular customers.

They’ll appreciate the attention.

Posted in Customer, Guest, Inspiration, Phone call, Vision, Walter Elias Disney | 3 Comments

A month of Innovation – Day 20

Posted on May 20, 2011 by David

Saw this at my kids’ school last night.

Are you making an effort?

Are you making an effort?

I love the fact that these little nuggets of wisdom and encouragement are posted up around the school.

What are you surrounding yourself with where you work?

Is it inspiration? Innovation?

Or is it denigration? Ridicule?

It IS your choice. Your customers will know if you’re winning or not.

Posted in Effort, Focused | Tagged | 2 Comments