A month of Innovation – Day 30

Posted on May 30, 2011 by David
A vision and a mission

A vision and a mission

“I have never been interested in personal gain or profit. This business and this studio have been my entire life.” Walt Disney

Here are several of the mission statements from Friday’s graduation ceremonies.

“I believe in a sovereign plan through which I have a distinct purpose, however unbeknown to me. As I’ve grown, though terribly uncertain of my plans for the future, I have found a passion in helping others.”

“I value responsibility, courage, and determination in life. I treasure my faith, my family, my friends and the abilities God has given me. It is my mission to influence the people around me in a positive manner by not only my words, but also by my actions.”

“My mission in life is to be used by God to accomplish His purposes, great or small. I want to use my passion for science and my passion for Christ to impact the science community. I hope that throughout my life I will be a servant in all situations and circumstances, and that people will see a sincere love for Christ and a love for people in me.”

North Cobb Christian School.  Their mission statement:

Together . . .
Cultivating Hearts. Challenging Minds.
Impacting Culture.

This night was my first interaction with them. It probably will not be the last.

Posted in Future, Mission | 3 Comments

A month of Innovation – Day 28

Posted on May 28, 2011 by David

For most of May, I have brought you quotes from one of the world’s most recognized names, Walter Elias Disney.

Today is going to be different.

Last evening, I had the privilege of attending the graduation ceremonies of a local Christian school. We were given a program of the events of the evening as we entered. Several points were highlighted during the evening, including:

  • 100% of the graduates were college bound
  • The word “character” was used multiple times. In fact, it was used so many times I lost count.
  • The program listed each student’s mission statement.

Yep. A mission statement. Didn’t see that coming. What a great legacy honoring the hopes, dreams and goals of each student without being jaded by the cynicism and skepticism of life’s experiences. It was a great reminder to the adults just how precious a child’s innocence can be.

Congratulations Molly!

Aim high

Aim high

Posted in Beginning, Career, Challenge, Excellence, Hard Work, Innocence | 2 Comments

A month of Innovation – Day 27

Posted on May 27, 2011 by David

“Deeds rather than words express my concept of the part religion should play in everyday life.” Walt Disney

Walking the talk?

Walking the talk?

Are you walking the talk?

You say you want to be good to your customers. What are you doing for them so that they will want to do more for you?

Posted in Basics, Bottom Line, Commitment | 2 Comments

A month of Innovation – Day 26

Posted on May 26, 2011 by David
Use it or lose it.

Use it or lose it.

“Every child is born blessed with a vivid imagination. But just as muscles grow flabby with disuse, so the bright imagination of a child pales in later years if he ceases to exercise it.” Walt Disney

Know what I’m thinking right now?

Use it or lose it.

Posted in Children | 6 Comments

A month of Innovation – Day 25

Posted on May 25, 2011 by David
Doing it better than anyone else.

Doing it better than anyone else.

“I’m doing this because I want to do it better.” Walt Disney

What is the most important factor of success? IQ, self-confidence or perseverance?

It’s a trick question. According to some research, the tendency to set goals is the #1 predictor of success.

Say your goal is to improve the level of customer service you offer. That’s a nice goal, but it might be difficult to measure. Don’t lose hope. The fact that you desire to improve is a huge step. Let’s look at some techniques that might help you get there.

Begin with a long-term goal in mind. It could be 30 days with no complaints to your complaint line. (We can talk about why you would have a complaint line at a later date.) It could be 100 straight days of perfect attendance. Picture what you would be able to do, where you would be, how your life will be different if you meet your goal. Now, WRITE IT DOWN! This will help you stay focused on your goal(s).

If your goal isn’t time sensitive, create a timeline for accomplishing your goal. Maybe, you are at Point A and you want to get to Point B. How will you measure your progress?

Finally, plan your short-term strategies. Are there little things you can do each day to help you reach your goals? Sure there are. Doing these small steps will help you along the way.

I know this post is a little longer than I’ve been writing lately. My goal is to help you offer better service to your customers. These daily postings are my way of offering little things along the way to help you (me) reach your (my) goals.

Posted in allforthecustomer.com, Basics, Challenge, Commitment, Continuous, Development, Goals, Growth, Hard Work, Improvement, Leadership, Milestones, Planning, Progress, Target | 4 Comments