You shouldn’t need approval

Posted on April 26, 2011 by David
Cast the right employee

Cast the right employee

“Let me check with my manager first.”

“I’m not sure we can do that. Let me call and find out.”

Words you never want to hear as a customer. You go into a retail store and you have a problem. The person behind the counter gives you a line like those above. You just know it’s going to be a hassle.

But the process, no matter how hard, should not be remotely recognizable by your customer.

The selection and training of the right employee begins the moment a potential candidate walks through your front door.

Cast the right person in the right job. Train them right and they won’t need to get approval.

Your customers will be amazed.

[five-star-rating]

PS. Thanks to my new iPhone app, I can make my own “tilt-shift” photos. Thanks Mike.

 

Posted in All You Do Is for Them, Preparedness, Right, Training | 4 Comments

Mountains and valleys

Posted on April 25, 2011 by David
Mountains and valleys

Mountains and valleys

Today is Monday. For most of us, it’s the start of the work week.

For some, it will be an up day. For others, it’s a downer.

Following yesterday’s post, do you love what you do?

Overheard at a wedding Saturday night:

“A mountain needs a valley to be complete; the valley does not make the mountain less, but more; and the valley is more a valley because it has a mountain towering over it.”

Relish the view from the mountains. Accept the peace in the valleys.

[five-star-rating]

 

 

Posted in Appreciate, Outlook, Passion, Positive, Thankful | 4 Comments

Do what you love

Posted on April 24, 2011 by David

Oh the irony.

You have a day job. It’s quite taxing. So what do you do? You start a side business. Because you love it.

Was blessed to attend a wedding last night of a good friend and his new bride. Here is a setup they had. Pretty awesome if you ask me.

Do what you love

Do what you love

It’s a candy buffet.

This is where I met Robyn. She’s a federal investigator by day. And now she travels around town setting up candy buffets for special events. She said she loves what she does.

Wanna know the irony?

She’s diabetic. She can’t touch the candy.

Do you love what you do?

[five-star-rating]

 

Posted in Business, Love Your Job | 2 Comments

“Paging Mr. Morrow, Mr. Tom Morrow”

Posted on April 23, 2011 by David
200th post

200th post

This is post #200 for “It’s All About The Customer” and I couldn’t be more excited.

When this blog started, I admit I wasn’t looking this far ahead. It was about today and not tomorrow. Well, tomorrow is here.

Let’s recap what has taken place since #1 was posted:

  • It took a month to get to my 1oth post (putting the vision in writing) averaging 10 visits a day.
  • It took 11 months to go from 1 to 100 (honing the vision) averaging about 30 visits a day.
  • Less than 5 months to go from 101 to 200 (cultivating the vision) now averaging close to 200 visits a day.
  • New Facebook Fan page (sharing the vision)
  • A book deal (broadening the audience for the vision)
  • Made for TV movie (hey, I can dream, can’t I?)

So there isn’t a pending book deal. Well, nothing signed anyway. It’s just talk. But talk that is fueled by having a passion for something and wanting to see that something become as big as it can be.

Does your vision have you looking forward through tomorrow? Or does it stop along the way?

[five-star-rating]

 

Posted in Milestones, Motivation, Mount Everest, Progress, Purpose, Vision | 10 Comments

They even had a flower

Posted on April 22, 2011 by David

They even had a flower

They even had a flower . . .

There are some companies who get it when it comes to customer service. And by get it, I mean they include the little things that most other companies choose to ignore.

Flowers on tables in restaurants are nothing new. Fresh flowers are usually reserved for more upscale establishments.

Not only did this fast-food restaurant have fresh flowers on the table, they also had them in the restroom.

Flower in the bathroom

. . . in the bathroom

And it was real. And it made me smile. And it made me realize that they go above and beyond what is expected.

It had no bearing on the taste of the food. It had no influence on the cost of the food.

If that’s the case, then why am I writing about it here?

Because no matter where you are or what you do, it’s all about the customer.

Thank you, Chick-fil-a.

[five-star-rating]

 

Posted in allforthecustomer.com, Attention to Detail, Exceed Expectations, It's All About the Customer | 6 Comments