A month of Innovation – Day 2

Walt the Innovator

Walt the Innovator

“I believe in being an innovator.” Walt Disney

One definition of innovate is “to introduce something new; make changes in anything established.”

People laughed in 1937 when Walt wanted to make a full-length movie out of Snow White instead of a 7 minute short.

Who’s laughing now?

If you are going to be an innovator, make ’em laugh!

 

Posted in allforthecustomer.com, Innovation, It's All About the Customer | 1 Comment

A month of Innovation – Day 1

A Great Innovator

Walt and Mickey

“Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.” Walter Elias Disney (1901-1966)

He was an ordinary man with an extraordinary vision. May is being dedicated to inspirational quotes from one of life’s great innovators, Walter Elias Disney.

Some days I’ll share my thoughts on the quotes. Other days the quotes will stand on their own.

Either way, I hope they bring you a little glimpse into the vision and innovation behind the man who is responsible for building something wonderful yet grounded in common sense principles.

Posted in Excellence, Innovation, Inspiration, It's All About the Customer, Walter Elias Disney | 4 Comments

It’s tough to watch

4-27-2011

4-27-2011 - Thoughts and Prayers for Alabama

It’s tough to be up 100% of the time.

“It’s All About The Customer” was dark yesterday on purpose as a memorial to my friends and family who have lost a lot in Alabama. I know there other places that have been wiped off the map. But Alabama is home. I began my college career in Tuscaloosa and I have great memories there.

While this situation is tragic, there are people in your own communities who need your help. They may not be as obvious as the storm victims. So look around.

It’s tough to watch.

 

Posted in Hope | 1 Comment

Speechless

Yesterday was an eventful day. I am not a fan of severe weather. Yesterday was full of it.

One storm proved to be extremely strong causing a wide area of catastrophic destruction.

 

Today, it’s not about the customer. It is all about those impacted by the recent storms.

Give thanks if you and your loved ones are safe. Give help to those who aren’t.

Posted in Blessings, Compassion, Despair, Impactful | 5 Comments

I expected a pin

Another pin

Another pin

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible.

When I attended Disney’s Approach to People Management, I was expecting another pin.

I should have known better. They live to deliver the unexpected.

So when we learned there wasn’t going to be a pin, immediately we thought it was a way they were trying to save money in a tight economy.

Until . . .

I was expecting a pin

I was expecting a pin

Deliver the unexpected to your customers.

[five-star-rating]

 

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments