-
Archives
- September 2024
- March 2024
- February 2024
- February 2021
- January 2021
- May 2020
- February 2020
- September 2019
- January 2019
- December 2018
- May 2018
- April 2018
- March 2018
- March 2017
- February 2017
- October 2016
- September 2016
- July 2016
- June 2016
- May 2016
- February 2016
- January 2016
- November 2015
- September 2015
- July 2015
- May 2015
- February 2015
- January 2015
- October 2014
- September 2014
- July 2014
- April 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- March 2013
- February 2013
- January 2013
- December 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2012
- May 2012
- April 2012
- March 2012
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
- January 2011
- December 2010
- November 2010
- October 2010
- September 2010
- August 2010
- July 2010
- May 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
-
Meta
Monthly Archives: June 2012
Shoot really straight
A friend who has followed “It’s All About The Customer” for quite a while now sent me the following message. “I thought of you the other day. I had a customer come in the store looking for something for his … Continue reading
Posted in Competition, Courage, Risk
10 Comments
Open the door
Opportunity isn’t the only thing knocking. Customers come in all shapes and sizes. They come from all backgrounds. They cover the economic spectrum. They are all dressed differently. Whoever comes to the door, open it and let them in. Tweet
Posted in Customers, Open, Opportunity
Comments Off on Open the door
Does your business need to go on a diet?
I asked the question a few days ago if you thought your business was sick. What about putting your business on a diet? Do you need to trim some of the fat? Are you taking in too much? Operating lean … Continue reading
Posted in Business Growth, Future
Comments Off on Does your business need to go on a diet?
Is your approach to quality on purpose?
Quality isn’t an accident. It’s a purpose. “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” William A. Foster (1917-1945) Tweet
Posted in Disney Institute, Quality Service
Comments Off on Is your approach to quality on purpose?
A little or everything?
Do you specialize or generalize? It can be a product, a service, or advice in general. One of my goals each day is to educate someone while they are in my store. It may be that they were misinformed or … Continue reading
Posted in Answers, Attention to Detail, Audience, Overwhelming
Comments Off on A little or everything?
