Author Archives: David

A month of Innovation – Day 2

Posted on May 2, 2011 by David

“I believe in being an innovator.” Walt Disney One definition of innovate is “to introduce something new; make changes in anything established.” People laughed in 1937 when Walt wanted to make a full-length movie out of Snow White instead of … Continue reading →

Posted in allforthecustomer.com, Innovation, It's All About the Customer | 1 Comment

A month of Innovation – Day 1

Posted on May 1, 2011 by David

“Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.” Walter Elias Disney (1901-1966) He was an ordinary man with an extraordinary vision. May is being dedicated … Continue reading →

Posted in Excellence, Innovation, Inspiration, It's All About the Customer, Walter Elias Disney | 4 Comments

It’s tough to watch

Posted on April 30, 2011 by David

It’s tough to be up 100% of the time. “It’s All About The Customer” was dark yesterday on purpose as a memorial to my friends and family who have lost a lot in Alabama. I know there other places that … Continue reading →

Posted in Hope | 1 Comment

Speechless

Posted on April 28, 2011 by David

Yesterday was an eventful day. I am not a fan of severe weather. Yesterday was full of it. One storm proved to be extremely strong causing a wide area of catastrophic destruction.   Today, it’s not about the customer. It … Continue reading →

Posted in Blessings, Compassion, Despair, Impactful | 5 Comments

I expected a pin

Posted on April 27, 2011 by David

I wear my pin everyday. It’s a great reminder about what can happen when you try to do the impossible. When I attended Disney’s Approach to People Management, I was expecting another pin. I should have known better. They live … Continue reading →

Posted in Disney Institute, Performance, Reward, Unexpected | 6 Comments