Author Archives: David

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Innovation – It’s the people

Posted on May 6, 2011 by David

“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” – Walt Disney Tweet

Posted in Friendly, It's All About the Customer, Jeff Noel, Perception | 2 Comments

What do you say?

Posted on May 5, 2011 by David

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate. What do you say? Where do you begin? Will people want to hear me? Will there be more than one person … Continue reading →

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

A month of Innovation – Day 4

Posted on May 4, 2011 by David

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” Walter Elias Disney Tweet

Posted in Beginning, Moving on, Vision, Walt Disney | 2 Comments

A month of Innovation – Day 3

Posted on May 3, 2011 by David

A mind is a beautiful thing. “Crowded classrooms and half-day sessions are a tragic waste of our greatest national resource – the minds of our children.” Walter Elias Disney What are you doing to train your children? Your employees? Your … Continue reading →

Posted in Basics, Brain, Common Sense, Development, Training | Comments Off on A month of Innovation – Day 3