We are all insane

Posted on October 21, 2010 by David

Heard someone say this recently. It is so revealing.

“Insanity is doing the same thing over and over and over again and expecting different results.”

How often do we find ourselves going through the same motions, stuck in the same routines, trying the same tactics, yet we expect a different outcome? Raise your hand if this is you.

Okay, everyone put your hand down.

Why do we do this? Yes, we are creatures of habit. But when we were kids we learned that if we put our hand on a hot stove it hurt! We should be learning from our mistakes and moving on.

Use the same principle in your business. Are you using the same marketing and advertising channels? Are you hiring the same type of people? How is all that working out for you?

Thankfully, there aren’t enough asylums around to handle the influx.

Posted in Insane, Learn, Routine | Comments Off on We are all insane

Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. 


“In a word or two, reply to tell us what you think distinguishes good service from great service.”


Here are some of the responses received from around the world:

  • Great people
  • Faith in God
  • Responding to customers’ needs
  • Attention to Detail
  • Attitude to SERVE
  • Extra effort
  • Listening
  • Commitment
  • Passion
  • Never having to ask for something twice
  • Sincerity in helping
  • Exceed Expectations



That’s some list, isn’t it? See anything on the list you could be working on? Don’t your customers deserve everything on this list and then some?


It basically boils down to how you want to be treated. If you want GREAT service, start by giving GREAT service.

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments

Accentuate The Positive – Eliminate The Negative

Posted on October 18, 2010 by David

“Latch on to the affirmative and don’t mess with Mr. In-between.”

This is a great song written by Harold Arlen and Johnny Mercer back in the 1940’s. The Andrews Sisters also made it popular

Now let’s bring the idea forward to 2010. Can you name your talents? What about the talents of your team members? Do you have one job description where you shoehorn all of your team members into the same mold? Or do you maximize their abilities and provide opportunities to grow and learn? Could I ask any more questions?

Take the opportunity to know your talents. Maximize the positives. Positives can be attitude, desire, passion, confidence.

Minimize and eliminate the negatives. Negatives can be doubt, ignorance, distractions, fear.

Do this and you won’t have to worry about Mr. In-between.

(If you need me to sing you the song to encourage you, find me!)

Posted in In-between, Maximize, Negative, Positive, Talents | Comments Off on Accentuate The Positive – Eliminate The Negative

Best Practices – The Disney Institute

Posted on October 16, 2010 by David

The term “best practices” is used quite often when referring to the Disney Institute.

Come to think of it, why would you do anything without giving it your best?

What started it all? Take a look at this video and see it through “Walt’s Eyes” for a backstage tour of Disney’s attention to detail and how they incorporate their best practices into what they do for their guests.

(For those of you who are getting an email copy of this blog sent to you, the video may not load properly. Please click the link at the bottom of the email to see the video. Thanks!)

Find your source of daily inspiration.

Posted in Disney Institute, Inspiration, Walt Disney | 4 Comments

Can anyone see you?

Posted on October 15, 2010 by David

Seth Godin has done it again. Short and to the point.

“Scarcity creates value.”

Is your product or service getting lost in a sea of other products and services?

What makes you stand out? Is it you?

Say it with me and notice the emphasis of each statement.

IT can be you. It CAN be you. It can BE you. It can be YOU!


IT CAN BE YOU!


Make what you offer head-and-shoulders above the rest and watch your value soar!

Posted in Create, Scarcity, Value, You | 2 Comments