A month of innovation – Day 7

Shaping the minds of the young

Shaping the minds of the young

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney

Why does one company focus so much on the secondary guest? The “young” pictured above can’t drive themselves to the park. But the transportation options cater directly to them. Buses are decorated with movie posters, ads from TV shows and theme park characters. Rail transportation takes them to places and shows them views a normal car ride just can’t reveal.

The “young” can’t afford to buy theme park tickets. But merchandise, attractions, shows, music, parades, even the height of shop windows lowered so the young can see in, . . . all of these are directed at the young.

Maybe it’s not the secondary guest themselves that are being targeted. Maybe it’s the secondary guest in all of us.

Now that’s an innovative approach!

PS. You know, when you’re going to publish a blog post, it really helps to have the date and time correctly entered so that it publishes at the intended time.

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off on A month of innovation – Day 7

Innovation – It’s the people

It's the people

It's the people

“You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality.” – Walt Disney

Posted in Friendly, It's All About the Customer, Jeff Noel, Perception | 2 Comments

What do you say?

A dream is a wish your heart makes

A dream is a wish your heart makes

You have an hour to talk, listen and answer questions. It’s on a topic about which you are passionate.

What do you say? Where do you begin? Will people want to hear me? Will there be more than one person tuning in?

I guess you’ll have to tune in and find out for yourself.

Disney Dream Depot chat will begin at 9:00PM ET. Click here to join in the chat and ask your question. I’ll do my best to answer them.

“All our dreams can come true, if we have the courage to pursue them.” Walt Disney

Posted in Customer Service, Disney Institute, Dreams, It's All About the Customer, Learning, Walt Disney World, Walter Elias Disney | 8 Comments

A month of Innovation – Day 4

Keep Moving Forward

Keep Moving Forward

“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” Walter Elias Disney

Posted in Beginning, Moving on, Vision, Walt Disney | 2 Comments

A month of Innovation – Day 3

A mind is a beautiful thing

A mind is a beautiful thing

A mind is a beautiful thing.

“Crowded classrooms and half-day sessions are a tragic waste of our greatest national resource – the minds of our children.” Walter Elias Disney

What are you doing to train your children? Your employees? Your self?

Your mind is only good when it’s being used. Just like your body responds well to exercise, don’t neglect your mind.

Posted in Basics, Brain, Common Sense, Development, Training | Comments Off on A month of Innovation – Day 3